Skip to main content
FAQ

Straight answers, including to the awkward ones.

Money, risk, who does the work, and what happens if it goes badly. If a question you have isn't here, ask it — we'd rather deal with it now than have it kill the project later.

The big ones

About working with us.

Money, risk, who does the work, and what happens if it goes badly.

Why should I trust you with this?

Don't, yet — make us prove it, and notice that we've built things so you can. The audit is free and you owe nothing for it. The written plan is yours to keep whether you hire us or not. Our pricing is right here on the site instead of hidden behind a sales call. You own the website, the code, and the domain from day one, so you can fire us on a Tuesday and keep everything, working. And if the audit doesn't turn up enough to justify the work, we'll say so rather than sell you something anyway. Every one of those is a piece of leverage most companies keep for themselves. We gave them up on purpose, because we'd rather be judged on the work than on a pitch.

What does the free audit actually include? What's the catch?

You get a written document: exactly where you're losing calls and customers online — a thin or missing Google listing, a slow or missing website, reviews you're not asking for, calls going to voicemail — ranked by what it's costing you, with what we'd fix first. The catch is that there isn't one, and the reason is selfish: our audits are good enough that a fair share of people who read one hire us. That's a better use of our time than cold-calling you.

How much does this cost?

Plans are $300, $500, or $850 a month — published on the pricing page, month-to-month, cancel anytime, with a new website free on any plan. Most shops start on Get Found ($300) or Get Found + Reviews ($500) and move up as it earns its keep. The monthly price is flat: no setup fee, no per-item charges, no surprise invoice. The free audit tells you which plan fits before you commit to anything.

How long until I see something working?

Your Google profile is handled in week one and your new website goes live in about a week. Reviews start flowing as soon as it's switched on. The one piece that waits is business texting, which the phone carriers have to approve first — we start that the day you sign up and turn it on the moment it clears.

Who actually does the work?

The person building your project — that's who you talk to. No account managers, no offshore hand-off, no junior learning on your budget while a senior name sits on the invoice. You email the person doing the work and you get an answer from the person doing the work. We take a deliberately limited number of clients at a time to keep it that way, which is also why we'll tell you early if we're not the right fit.

Will the booking assistant say something wrong to my customer?

That's the correct thing to worry about. Everything we ship only answers from what you gave it, and when it doesn't know it says so and sends the question straight to you instead of inventing something. We try to trip it up before it ever goes live and we show you what we found.

I already have a marketing person or agency. Does this replace them?

Usually not — it's a different job, and the two sit alongside each other. Agencies run ads and social; we build and tend the things that make you findable and bookable when nobody's watching: your Google listing, your website, your reviews, your calls. If you want a quick read on whether your current help is doing this part, ask them when they last touched your Google profile.

What if I don't like the work?

You're never locked in. Every plan is month-to-month — cancel any month, no annual contract and no cancellation window to time. If we're not earning our keep, you stop and it simply ends, and you keep your website. We've made it easy to leave on purpose, because the alternative — customers who stay because they can't get out — is a business we don't want to run.

Do you work with shops outside California?

Yes, though Orange County is home. We're based here, most of our work is here, and being close enough to walk in the door is a real part of what you're paying for. Beyond the county the work is remote — almost none of it requires anyone to be in the room, and we'd rather put the budget into the work than into airfare. If you'd genuinely rather meet in person, ask and we'll sort it out.

By service

The specific ones.

Every service has its own set of hard questions. Here they all are in one place.

SAVE

A Website for Your Shop

A clean, fast website built for your shop — free with any plan, and yours to keep.

Full details →

Is the website really free?

The website itself is free and it's yours to keep. What you pay for monthly is us keeping it working for you — hosting, updates, your Google profile, reviews, and the rest of your plan. Cancel and the website is still yours.

I already have a website. Do I have to start over?

Not necessarily. During the free audit we'll look at what you have and tell you honestly whether it needs a rebuild or just a few fixes. If a rebuild isn't worth it, we'll say so.

Will I be able to change it myself?

Yes — and if you'd rather not, changing a phone number or your hours is on us, part of the plan. You should never have to pay extra to fix a typo.

STAND OUT

Show Up First on Google

Get your Google listing and website found for the 'near me' searches that turn into calls.

Full details →

Can you guarantee I'll be number one on Google?

No — and walk away from anyone who does, because Google doesn't sell that and nobody can promise it. What we can do is fix every reason you're being left off: a thin profile, wrong info, a site Google can't read. Do that consistently and you climb. We show you the movement in the monthly report so you can see it working.

I already pay someone for SEO. Is this the same?

Ask them a simple question: is my Google profile fully filled in, and does my name, address, and phone match everywhere? If they can't answer, they're not doing the part that actually moves local searches. This is that part, done and kept up.

How long until I see a difference?

The Google profile work starts in week one and some of it shows quickly. Climbing the map is steady, not overnight — which is exactly why it's a monthly plan and not a one-time fix. You'll see the trend in your reports.

SELL

More Google Reviews

We ask every happy customer at the right moment, so your rating finally matches your work.

Full details →

Can you hide my bad reviews before they post?

No — and walk away from anyone who offers to. Filtering reviews breaks Google's rules and, since 2024, the FTC's fake-review rule carries real penalties. What we do is legal and works better anyway: ask everyone, catch problems early, and fix what caused the complaint.

Will you write reviews for me?

Never. Fake reviews are illegal, they're detectable, and getting caught costs far more than a middling rating ever did. Every review we help you get is from a real customer who was really in your shop.

How many more reviews will I actually get?

It depends on how many customers you see and how good the experience is, so we won't quote a number we can't stand behind. What's certain is the gap between shops that ask every time and shops that never ask — and most shops never ask at all.

SELL

AI Booking Service

A smart booking helper that answers common questions and gets appointments on your calendar 24/7.

Full details →

Will this replace my front desk or service writer?

No, and we won't pitch it that way. It handles the repetitive after-hours questions and the simple bookings so your people can deal with the customer in front of them. It catches the ones you'd otherwise lose, not the ones you already handle well.

What if a customer would rather just call?

They still can — nothing about this takes the phone away. This is for the customer who won't call, who's looking at 9pm and wants to book right then. You're catching business you were losing, not moving business you already had.

Do I need special software or a fancy calendar?

No. We set it up to work with how you already run your schedule, and we handle the technical side. Your job is to tell us your hours and how you like to book — we do the rest.

SAVE

Missed-Call Rescue

When you can't pick up, the caller hears a short greeting and can press a key to keep going by text. Some hang up first, so it won't catch every call.

Full details →

What if I'd rather call the person back myself?

You can — the text just makes sure they don't leave before you get the chance. It buys you the time to call back by telling the customer you saw them and you're coming, instead of leaving them to assume you're closed and dial the next shop.

Question not here? Just ask.

You'll get a real answer from the person who'd do the work — not a form response, and not a calendar link.

Written plan in 3 business days  ·  No sales call  ·  No obligation

Free audit
Written plan · No sales call
Get it