Stop answering the same question forty times a week.
An assistant trained on your manuals and FAQs that answers customers 24/7 — in your voice, not a generic bot's.
Your team is a human FAQ.
The same handful of questions come in by phone and email all day: sizing, compatibility, lead times, warranty, hours. The answers already exist — in a manual, a spec sheet, an old email thread. But they're locked in a PDF nobody reads, so a person has to say them out loud, again, for the fortieth time this week.
Your own help page — help.yourcompany.com — linked from wherever your customers already are: your nav, a button on a product page, the QR code on the box, your order confirmation email, a reply on a forum thread. Customers get an instant, correct answer at 11pm on a Sunday. Your team gets their day back. And every question gets logged, so you finally have data on what your customers are actually confused about.
The actual method, not a black box.
You should understand what you're buying well enough to tell whether it's being done right — including by someone other than us.
We ingest what you already know
Manuals, spec sheets, FAQs, warranty terms, past support emails, the tribal knowledge in your best rep's head. Your content, not the open internet.
We ground it so it can't make things up
The assistant answers only from your documents and cites which one it used. When it doesn't know, it says so and emails the question straight to you instead of inventing an answer. This is the difference between a useful tool and a liability.
We give it your voice
Tone, terminology, the way you talk about your own products. It should sound like your best employee on their best day — not like a generic bot.
We show you what it's doing
A dashboard of every question asked, what it answered, and what it couldn't. That last list is a roadmap for your business — it's every place your documentation is failing a customer.
Exactly what lands in your hands.
Every item below is in the fixed-bid scope. If something you need isn't on this list, say so during the audit and we'll price it before you commit — not after.
- Your own help page, on a subdomain of your own domain, styled to match your brand
- Hosted on your own domain — the only thing your side needs to do is add one DNS record
- Reachable from everywhere: your nav, a product-page button, the QR code on the box, an order confirmation email, a reply on a forum thread
- Grounded on your documents with source citations on every answer
- When it isn't sure, it says so and emails the question straight to you
- Questions dashboard — what customers ask, what stumped it
- A month of tuning after launch, included
“Why isn't it on my product pages?”
Because putting it there means putting our code inside your platform, and whether that's possible is your vendor's decision, not ours. So we don't build it that way. Your assistant lives on your own domain and answers from day one — no tickets, no waiting, no dependency. If your platform will take a script tag, we'll surface it inline too. That's an afternoon's work, and it's a bonus, never the plan.
Any business where the phone rings with questions your website should have answered.
Here's what this looks like in the industries where this problem shows up most.
Answers the compatibility and spec questions eating your engineers' week.
For manufacturersAnswers the enrollment, calendar, and transportation questions that flood your front office every August.
For school districtsHandles hours, insurance, and pre-appointment questions 24/7 so your front desk can look at the person in front of them.
For healthcare practicesAnswers hours, parking, dietary, and booking questions during the rush, when nobody can pick up.
For restaurantsThe hard ones about ai support assistant.
If you've got a question that isn't here, ask it. We'd rather answer it now than have it kill the project later.
What stops it from making something up?
It's retrieval-grounded: it can only answer from documents you gave it, and it cites the source on every answer so you can check it. If the answer isn't in your material, it says it doesn't know and emails the question straight to you rather than guessing. We test this adversarially before launch — we actively try to make it hallucinate, and we show you the results.
What if it gives a customer the wrong answer anyway?
You'll see it, because every conversation is logged and reviewable. You can correct a bad answer at the source — fix the document, and the assistant is fixed. We also let you hard-pin answers for anything legally sensitive, like warranty or safety, so those are never paraphrased.
Will it replace my support staff?
Not the goal, and we won't pitch it that way. This doesn't replace anyone — it answers the questions that were interrupting them. The repetitive tier-one questions get absorbed so your people can handle the ones that actually need a person, which is the work you hired them for in the first place.
Our documentation is a mess. Is that a dealbreaker?
No — it's the normal starting condition, and cleaning it up is part of the work. We'll tell you honestly during the audit if the gaps are big enough that we'd need to write documentation first.
Find out what ai support assistant would be worth to you.
The audit puts a dollar figure on it before you spend anything. If the number doesn't justify the build, we'll be the ones to tell you.
Written plan in 3 business days · No sales call · No obligation